Warranty & Return Policy
Your GunFoam custom foam insert is guaranteed to perform as designed for as long as you own your firearm. This guarantee assumes that you are using your foam insert as it was designed and manufactured for storage and transport of your firearm in a case. Abuse or misuse of your foam insert will void this warranty.
Abuse would include, but is not limited to: driving over your custom foam insert with a tank, subjecting your foam insert to the receiving end of a flame-thrower, dipping your foam insert in acid, running your foam insert through a wood chipper and other actions or environments that any reasonable person would agree is outside of the scope for which your foam insert was originally designed and manufactured.
If you should legally sell your firearm with your custom GunFoam insert, this warranty is no longer applicable. However, you can inform your buyer that he or she should have every expectation, and not be surprised, that their foam insert will continue to perform and could outlive the buyer.
CUSTOM DESIGN LIMITATIONS
The buyer of a custom foam insert from GunFoam.com is aware that the product being manufactured is based on the images and measurements provided by the buyer. Images not taken properly, measurements that are inaccurate to the product, or measurements provided that are outside of the instructions provided by GunFoam.com can result in milled pockets that are not exact to the firearm or accessories. It is the responsibility of the buyer to make certain that the images are taken properly, and that all measurements are taken properly as outlined in the videos, images, diagrams, and written instructions provided by GunFoam.com. Any deviations or imperfect “fits” are the responsibility of the buyer and are not the responsibility of GunFoam.com.
GunFoam.com reserves the right to slightly modify a design submitted by the buyer. Modifications could include but are not limited to: straightening or rotating a firearm or accessory that is slightly off-center, moving an accessory or ” finger grip”, that infringes on another accessory, changing a firearm “finger grip” to provide better or easier access to the firearm. Any slight modifications are to improve the function and aesthetic of the buyer’s original design and will be consistent with the original design submitted by the buyer. The buyer understands and accepts that these slight modifications could occur and that they do not negatively impact the warranty of the buyer’s product or allow the buyer to seek a refund due to slight design modifications.
GunFoam cases have a limited lifetime guarantee which is limited to the original buyer and applies to the GunFoam case product under normal use as originally designed.
In the unlikely event that any latches or wheel assembly parts should break or fail, GunFoam.com will send the customer a free replacement part at no charge. If the overall integrity of the case should fail while under normal use, the entire case will be replaced at no cost.
GunFoam.com is not responsible for any damages of any item or article that has been kept in or transported in a GunFoam case.
CUSTOM FOAM INSERTS
GunFoam custom foam inserts are engineered and manufacturered to order, and are subject to the conditions of our Warranty described above. If you would like to cancel your order during the acceptable time before it is produced, please see the terms of our Cancellation Policy.
New, unused standard products such as pre-designed foam inserts, cases, accessories, and apparel in their original packaging may be returned within 14 days of delivery for a refund. Please note that you will be responsible for the cost of returning the items back to GunFoam.
If we make a mistake on your order, we will pay for all costs involved to resolve the issue. We have negotiated the best shipping prices possible and are happy to pass on that savings to you, however; to preserve these prices we ask that you please double check your cart when ordering to avoid any mistakes that may cause you to incur return shipping costs.
If you have an item to return, please email us at firstname.lastname@example.org for return instructions.
Returns should be shipped to:
926 S Andreasen Dr Ste 102
Escondido, CA 92029